CUSTOMER CARE CERTIFICATION

        You Are About To Discover The Only Sector In Our Economy That Is Constantly Recruiting – And Will Keep Recruiting For A Long Time To Come…

…This An Opportunity For You To Be Employable Without Experience…All You Need Is Certification!

a-    Are you unemployed?

b-    Searching for a better job with security?

c-     Want to be the toast of employers?

d-    Want to make yourself employable?

What Is Customer service

From Wikipedia, the free encyclopedia

Customer service is the provision of service to customers before, during and after a purchase.

According to Turban et al. (2002),^[1] “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."

Its importance varies by product, industry and customer; defective or broken merchandise can be exchanged, often only with a receipt and within a specified time frame. Retail stores will often have a desk or counter devoted to dealing with returns, exchanges and complaints, or will perform related functions at the point of sale; the perceived success of such interactions being dependent on employees "who can adjust themselves to the personality of the guest,"^[2]according to Micah Solomon quoted in Inc. Magazine.

From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue.^[3] From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization.

Some have argued^[4] that the quality and level of customer service has decreased in recent years, and that this can be attributed to a lack of support or understanding at the executive and middle management levels of a corporation and/or a customer service policy. To address this argument, many organizations have employed a variety of methods to improve their customer satisfaction levels, and other KPIs.^{[citation needed]}

CUSTOMER CARE CERTIFICATION

Become a World class Certified Customer Care professional!

THE FACTS

There is scarcity of customer care Professionals in Nigeria

Customer service/call centre business is the only sector currently employing

You do not need experience; all you need is certification

SADC Nigeria presents another opportunity for you to become a world class professional. As the only Certified Training Partner (CTP) with the world best CCIP Certification Institute.

Request for a copy of our small report containing more detailed information or go to SADC office to find out. SMS me your GSM number I will inform you when the next course will start and the fees , venue and mote additional information you may need as regard this course.


You can reach me at anwanadavid@yahoo.com  / 0803-612-4282